Doctor Matt — telemedicine in Spanish Book $88

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Terms of Service

Version 1.0 · July 24, 2026 · Grupo Alivmed S.A.S.

These Terms of Service (the "Terms") govern your use of the website www.doctormattusa.com and of the Doctor Matt video medical guidance service. By paying for and booking a consultation, you accept these Terms. Please read them carefully: they are written so you know clearly what we offer, what we do not offer, and what your rights are.

1. Who we are and what we offer

Doctor Matt is a brand of Grupo Alivmed S.A.S., a company incorporated in the Republic of Colombia that operates as a healthcare provider institution (IPS) authorized by Colombia's Ministry of Health. We offer a video medical guidance service in Spanish, provided from Colombia, for Spanish speakers who are physically located in the United States.

Important declaration: our physicians hold a Colombian medical license and are not licensed to practice medicine in any U.S. state. The consultation does not issue prescriptions valid at U.S. pharmacies. This service is provided by video from Colombia, it is not a physical clinic in the U.S., and it is not an emergency service: in an emergency, call 911 immediately.

2. Eligibility

The service is intended for people 18 years of age or older with the legal capacity to accept these Terms. Minors may only be seen if their parent or legal guardian books the consultation, gives their consent, and remains present during the entire video consultation. See the details in our Informed Consent.

3. Price and payment

The consultation costs $88 USD as a one-time payment, with no memberships or subscriptions. Payment is made through Bold, a Colombian payment gateway.

  • The charge is processed in Colombian pesos (COP), at the exchange rate applied by your bank at the time of the transaction.
  • Your bank may apply an international transaction fee, depending on the conditions of your card or account.
  • The charge will appear on your statement with the Bold / Doctor Matt reference.

4. Booking, rescheduling, and refunds

After payment, you choose the date and time of your consultation on a calendar that shows available slots in your own time zone.

If for any reason we cannot provide the consultation you already paid for, you have the right to choose between rescheduling at no cost or receiving a full refund of the amount paid. To reschedule your appointment or request a refund, write to us on WhatsApp at +57 300 646 7248.

Policy subject to legal review.

5. Nature of the service and its limits

The consultation is a medical guidance service for minor ailments, based on recommendations of over-the-counter (OTC) medications and home care. We want to be transparent about its limits:

  • A video evaluation has limits: the physician cannot perform a physical exam or order or collect laboratory samples.
  • If your case requires in-person care, testing, or a type of care we cannot provide, the physician will tell you honestly so you know what the next step is.
  • The content of this website is informational and does not constitute personal medical advice; only the consultation with the physician addresses your individual situation.

6. Your obligations

By using the service, you agree to:

  • Provide truthful and complete information about your identity, your symptoms, and your health history.
  • State your location (city and state) at the time of the consultation.
  • Use the service only for your own personal care (or that of the minor you legally represent).
  • Not record the video consultation without the physician's consent.
  • Treat the medical and administrative staff with respect.

7. Privacy

How we handle your personal data and health information is described in our Privacy Policy and in the Informed Consent. Your data is processed under Law 1581 of 2012 of the Republic of Colombia (the general personal data protection regime) and its complementary regulations.

8. Limitation of liability

To the maximum extent permitted by applicable law, the total liability of Grupo Alivmed S.A.S. arising from the provision of the service is limited to the amount paid for the consultation ($88 USD).

Nothing in these Terms limits or excludes rights that the mandatory law of your place of residence grants you as a consumer and that cannot be waived by contract.

9. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Colombia.

Before starting any action, we ask that you contact us to resolve your claim directly: write to us on WhatsApp or at [email protected]. We commit to responding within a maximum of 15 business days.

If the claim is not resolved directly, the parties agree to submit the dispute to virtual arbitration, conducted in the patient's language (Spanish or English), with the administrative costs borne by Grupo Alivmed S.A.S.

This clause does not prevent you from going to the consumer protection authorities of your jurisdiction.

10. Changes to these terms

We may update these Terms when necessary. The current version will always be published on this page, with its version number and date. Changes do not affect consultations you have already paid for before the update.

11. Contact

For any questions about these Terms or the service: